Privacy Policy

Privacy Policy

By using kirstencallesen.dk/en, you agree that Kirsten Callesen processes your personal data and cookies in accordance with the data and cookie policy below. Cookies are used to make kirstencallesen.dk/en function. Among other things, we use cookies to enable you to add items to the shopping cart, log in, and improve our website.

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Briefly about Privacy and Personal Data Policy

This privacy and personal data policy has been compiled to better inform you as a customer about what personal data Kirsten Callesen processes and how we process it – personal data should be understood as all personally identifiable data.

Kirsten Callesen respects all wishes for confidentiality of personal information provided online and is aware of the need for appropriate protection and responsible processing of all personal information we receive.

If the personal data policy below cannot be accepted, Kirsten Callesen reserves the right to reject orders and other inquiries, as a lack of acceptance may result in Kirsten Callesen being unable to service the relationship, which is otherwise required by applicable law.

Personal Data

Personal data covers all data that can be used to identify individuals, including but not limited to first, middle, and last name, age, gender, position, private address or other physical address, email address or other contact information, regardless of whether it pertains to the individual’s private residence or workplace.

Likewise, personal data also includes data such as behavior, purchase history, financial information, etc., all of which are used in maintaining the customer and supplier relationship between customers and Kirsten Callesen.

What personal data do we collect and process?

You can access kirstencallesen.dk/en without providing us with your personal data. When accessing the website, an ID is assigned to your session. This cannot identify you as a person.

Kirsten Callesen needs a range of personal data to be able to trade with you and your company, maintain customer relationship service, and market products and services. Certain information is also collected and processed in accordance with legal requirements under the anti-money laundering and accounting acts.

The following information may be collected and processed when you visit kirstencallesen.dk/en; Email address, first and last name, address, phone number, age, gender, technical details (including IP addresses), behavior (including: visited URL, event triggers, actions such as clicks, open rates, log-in, time on each page, etc.), geographical data, and data that may be necessary for the completion of a transaction.

Kirsten Callesen collects and processes information about you when you:

• Create an account
• Make purchases
• Send inquiries, complaints, and/or interact with Kirsten Callesen in other ways
• Sign up for and/or interact with online marketing materials (including but not limited to newsletters, SMS and notifications, ads on third-party websites or similar)
• Provide personal data to Kirsten Callesen in other ways

Kirsten Callesen only collects personal data necessary to deliver a service or product, market services and products, or process inquiries.

Kirsten Callesen does not collect and/or purchase personally identifiable information from third parties.

Kirsten Callesen uses recognized card acquirers for the possible handling of online card transactions and does not store information about payment cards. Note that for invoicing, billing and banking information is stored in accordance with applicable laws in the area, including the anti-money laundering and accounting acts.

How do we use your information?

We may use the collected information in the following ways:

• To personalize your experience on email and website through personal recommendations based on purchase history
• To improve kirstencallesen.dk/en and marketing from Kirsten Callesen.
• To better serve you when contacting customer service
• To administer competitions, customer surveys, etc.
• To process your orders as quickly as possible
• To obtain product and Trustpilot reviews
• To follow up on inquiries
• For general marketing

How do we protect your information?

Our website is continuously scanned for security vulnerabilities and weaknesses so that we can quickly rule out potential data leaks and thus make our website as secure as possible. Similarly, it is regularly scanned for malware.

Your personal information is stored on secured networks and can only be accessed by a limited number of employees with rights to this type of information. These are also subject to our personal data policy, which ensures your rights and compliance with applicable legislation in the area.

In addition to the above, any sensitive and payment information is processed on encrypted servers that cannot be accessed externally. Credit card information is processed by card acquirers and cannot be accessed by either Kirsten Callesen or employees of card acquirers. These transactions are not stored on internal servers and are not processed by Kirsten Callesen itself at any time.

Who do we disclose personal data to?

Personal data provided on kirstencallesen.dk/en or via telephone contact is only disclosed to:

• Internal departments / personnel
• Trusted third parties necessary for the fulfillment of agreements on delivery, payment, and servicing, including debt collection and legal instances
• Business partners for the purpose of maintaining your account and/or marketing.

To provide the best possible experience on Kirsten Callesen‘s websites, we collect statistics on how users interact with the pages. The statistics are used exclusively in an anonymized form, e.g., to see which pages and content users interact with.

Kirsten Callesen may use Google Analytics to collect visitor statistics and, in this context, provide IP addresses to Google Analytics. The privacy terms for Google Analytics are accepted upon visiting kirstencallesen.dk/en and can be found here:www.google.com/privacy

Among Kirsten Callesen and all business partners and suppliers, a data processing agreement exists, which at all times must secure the interests of users and customers. These agreements can be presented at any time upon request.

Where is your personal data stored?

Your information is stored on servers in the EU. Some personal data is managed by a third party (data processor) who stores and processes personal data on behalf of Kirsten Callesen in accordance with this data policy and applicable legislation on personal data protection.

If you wish to unsubscribe from any newsletters at any time, you can follow the instructions at the bottom of each email. However, if you have problems unsubscribing, our customer service can be contacted via the contact details below.

Upon unsubscribing from marketing from Kirsten Callesen, all consents you have given us will be deleted. These cannot be restored, and if you at any time wish insight into what we have previously sent you, previous offers or similar, we note that these cannot be restored.

How long is your personal data stored?

In an active customer relationship, your data is stored for as long as necessary for us to service you. If the customer relationship is terminated, your data will be stored for up to two years, depending on the nature of the data.

You can at any time request access to or deletion of your data. Due to other legislation (the accounting and anti-money laundering acts, respectively), all transactional data, including contact and company information, is retained for five years.

Data Breach

We take security breaches and data leaks very seriously. In case of suspected data leakage from Kirsten Callesen‘s internal servers or from external partners, a series of initiatives are implemented to best protect our customers and users.

This includes, among other things, assessing the extent of potential damage, notifying potentially affected customers and users, notifying the Danish Data Protection Agency, and actions aimed at containing the extent of the damage.

If we suspect a data breach from Kirsten Callesen or its external partners, all involved parties, including the user, will be informed within 72 hours. If you suspect that your data has been leaked from Kirsten Callesen, please contact us at any time.

Access to Information

You can always change your account information and areas of interest, and specify whether you wish for us to contact you regarding offers on goods or services, or unsubscribe from newsletters.

You can be informed about what information we have registered about you. If you wish to receive a copy of this information, please contact us.

Should you wish all data to be deleted, please contact us.

Note! Once all data has been deleted, it cannot be restored. Data required to be stored according to legislation cannot be deleted upon request.

Revision

We continuously revise our data processing procedures. This policy is updated annually.

Contact, Amendment, and Update of the Personal Data Policy

Kirsten Callesen commits to continuously meeting the legal requirements for privacy protection.

If you have questions or comments about our data policy, or how we use your personal data, please contact our customer service.

If you wish to unsubscribe from our newsletters at any time, you can follow the instructions at the bottom of each email. However, if you have problems unsubscribing, our customer service can be contacted via the contact details below.

Upon unsubscribing from marketing from Kirsten Callesen, all consents you have given us will be deleted. These cannot be restored, and if you at any time wish insight into what we have previously sent you, previous offers or similar, we note that these cannot be restored.